Thank you for using RelocationOnline Hosted Relocation Services.

We respect the privacy of our users. We collect, use, and disclose personal data from you as described in this Privacy Policy.

For your reference: "We", "Us" or "Our" refers to RelocationOnline Inc. the provider of this website and any related mobile site or app that links to this Privacy Policy (the "Sites"), and the products or services made available through the Sites and apps (collectively including the Sites, the "Services"). "You" refers to you the users of our Services.

Our Services are intended for and provided to businesses and other organizations that provide relocation services ("Service Users"). Service Users may use our Services to deliver relocation support to individual end-users or consumers ("Relocation Users"), in which case the Service Users may direct us to process personal data of Relocation Users. When we do, we do so as a "service provider" or a "data processor" working on behalf of the Service Users, and do not control and are not responsible for the privacy practices of the Service Users. If you are a Relocation User using our Services through one of the Service Users, you should read the Service User's privacy statement and direct any privacy inquiries to that organization.

Furthermore, this Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Sites or to any websites or services that link to different privacy policies. Please note that we are not responsible for the content or privacy practices of third parties or other users.

We collect data about you in various ways when you use our Services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.

• Name and contact information. We collect your full name, username or alias, and other contact details such as email address, postal address, and phone number.
• Payment information. If you make a purchase or other financial transaction, we collect credit card numbers, financial account information, and other payment details.
• Content and files. We collect the photos, documents, or other files you upload to our Services; and if you send us email messages or other communications and include any documents or files as attachments to such communications, we collect and retain those communications. You may also provide certain optional information associated with your profile such as a profile picture.

• Identifiers and device information. When you visit our Sites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address), device type and operating system, browser, and other software including type, version, language, settings and configuration. As further described in the "Cookies, Mobile IDs, and Similar Technologies" section below, we also use cookies and related technologies such as web beacons to better understand your needs, remember your preferences, and improve the site.
• Geolocation data. Depending on your device and app settings, we collect geolocation data when you use our Services.
• Usage data. We automatically log your activity on our Services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our Sites.

• Third party partners. Third party applications and services, including any third-parties you choose to connect with or interact with through our Services.
• Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device's location based on its IP address
• Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
• Publicly available sources. Public sources of information such as open government databases.

When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.

How do we and our partners use cookies and similar technologies?

We, and our analytics partners, use these technologies in our Services to collect personal data (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our Services, including personal data about your online activities over time and across different websites or online services. This information is used to store your preferences and settings, enable you to sign-in, analyze how our Services perform, track your interaction with the Sites, develop inferences, combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the information we collect or infer with third parties for these purposes.

The third-party analytics providers we use on our websites include, for example:

Please consult the respective privacy policies and statements of these third parties for more information, including how to opt-out from their use of cookie data for targeted advertising purposes. You may also use the advertising and cookie controls described below.

What controls are available?

• Browser cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our Sites. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
• Email web beacons. Most email clients have settings which allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.
• Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Sites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described herein.

Data storage and retention

We retain personal data for as long as necessary to provide the Services and fullfill the transactions requested by you, to comply with our legal obligations, to resolve disputes, to enforce our agreements, and for other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. The criteria used to determine retention include:

1. How long is the personal data needed to provide applicable Services? This includes such things as maintaining and improving the performance of the Sites, keeping our systems secure, and maintaining appropriate business and financial records.
2. Do Service Users provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it? In such cases, we may maintain the data until actively deleted by the Service User.
3. Are we subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data, or data that must be retained for the purposes of litigation.

Information choices

We provide a variety of ways for you to control the personal data we hold about you, including choices about how we use that data. In some jurisdictions, these controls and choices may be enforceable as rights under applicable law.

You can choose whether to receive promotional communications from us. Our marketing emails tell you how to "opt-out" of receiving further marketing emails. If you opt out of marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you, and as allowed by applicable law, requests for your participation in surveys. You may also contact us at privacy@relocationonline.com at any time to let us know that you no longer wish to receive further marketing emails.

See the Cookies section for choices about cookies and other analytics and advertising controls.

European data protection rights

• You can request access to, and rectification or erasure of, personal data;
• If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal data in a usable and portable format;
• If the processing of personal data is based on your consent, you can withdraw consent for future processing at any time;
• You can object to, or obtain a restriction of, the processing of personal data under certain circumstances; and
• For residents of France, you can send us specific instructions regarding the use of your data after your death.

To make such requests, contact us at privacy@relocationonline.com. When we are processing data on behalf of another party such as a Service User acting as a data controller, you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

We rely on different lawful bases for collecting and processing personal data about you, for example, 1 with your consent and/or as necessary to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Security

We attach great importance to the security of your data and use reasonable and appropriate measures designed to safeguard against unauthorized access to data, use, disclosure, alteration and destruction of data, and to maintain data accuracy.

We encourage you to help us by taking precautions when you use our Services and ask you to notify us immediately of any security issues or unauthorized use of your account.

Upon first use of our Services, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password and agree not to disclose your password to any third party. We recommend that you use a unique password for the Sites that is different from passwords you use on other sites or services.